If you have an account query, please log in to your Shala account where you can track your schedule, visit history, purchases and account details. If you are unable to resolve it online, please email us.
We have a waiting list for up to five people per class; classes can get fully booked during peak times but it is unusual for someone not to get a place in the class they would like. If a class is full, add your name to the wait list and an email or text will be sent to you if a space comes free (and you are opted in for notifications on our system); if you are then unable to attend, email us and we will cancel your booking (our 6-hour cancellation policy does not apply to the wait list) or respond to the text to say whether you would like the place or not. We also have text message notifications so if you would like to opt in for those just let us know.
Please note our cancellation window is 6 hours for classes. For workshops, the cancellation window is 24 hours (sometimes longer) please check the terms and conditions on the relevant workshop page. While we do fully appreciate that late cancellations often happen for reasons beyond your control – illness, weather, British Rail (!), childcare, family or other valid reasons – it is impossible for us to administrate and arbitrate late cancellations or to reallocate spaces, so all late cancellations are automatically charged without exception – thank you for understanding. If you have missed the cancellation deadline, please still “late cancel” so that the teacher knows not to expect you. Note that we do not accept cancellations by phone or email; all cancellations must be made via your online account.