Trainings at the Shala are run independently and all payments for training services are accepted on behalf of the individual teacher.

• The livestreamed elements of this training will be recorded and anyone who is unable to attend this part can email us to request a link to the recording, which will be available for 7 days after the event.
• The course leaders and the Shala reserve the right to photograph or film during the programme and to use these images for our website and marketing purposes
• This training does not count as one of your 3 courses on the 300 hour to you eligible for the 10% discount. To qualify for the 10% discount, 3 courses need to be £395 or over

• Cancellation 2 – 4 weeks before the event: 50 % of the balance in refund only
• Cancellation less than 2 weeks before the event: no refund
• Late cancellations and no shows will be charged as if you had attended.
• In the event that a training is cancelled by the Shala you will be offered a refund or the option to be transferred to an alternative event

Trainings at the Shala are run independently and all payments for training services are accepted on behalf of the individual teacher.

• The livestreamed elements of this training will be recorded and anyone who is unable to attend this part can email us to request a link to the recording, which will be available for 7 days after the event.
• Late cancellations and no shows will be charged as if you had attended.
• In the event that a training is cancelled by the Shala you will be offered a refund or the option to be transferred to an alternative event
• The course leaders and the Shala reserve the right to photograph or film during the programme and to use these images for our website and marketing purposes

We are fully committed to providing the most accurate experience on the course based upon the description and we encourage open and honest communication throughout. Should you wish to make any complaints or raise any issues, please follow the procedure laid out below so we can find a resolution as quickly as possible.

You may involve someone else to support you at any stage.

Stage One: Speak to the teacher training manager by emailing teachertraining@theshala.co.uk concerned within 3 days after your experience and try to resolve informally. The teacher training manager will aim to come back to you within 2 working days with a resolve. If you are not satisfied with the response you have received, follow stage two.

Stage Two: Outline the details of your complaint by email to the teacher training manager who will investigate the complaint. Your complaint will be acknowledged within 3 working days from the date it is received. Please include the following information in your email:

• The date(s) that the incident happene
• Class/course/workshop the complaint stems from
• Why you are complaining and what resolution you would expect?
• Whether you want to make the complaint anonymously or not ( in the case of anybody at risk we have the right to break confidentiality in order to try and prevent the risk)

The teacher training manager will then investigate the complaint through reviewing the details, and in some cases possibly writing to the tutor or person about whom the complaint has been made. The letter will outline the main elements of your complaint and ask for a full written response.

At this point, if further relevant information comes to light, you may be asked for your comments to ensure the investigator has a balanced understanding. When your response has been received, the investigator will consider all the information available to them and make a decision.

The response will include the following information:

• Details of the investigation
• A decision about whether the complaint was upheld or not
• The reason for the decision
• The re-dress, if appropriate, will be offered to you, for example, an apology, additional help or directing you to other sources of advice or support
• Any other action that may be taken in light of the complaint

If it is not possible to provide a full answer to your complaint within 30 working days, the letter will outline reasons why and give a date by which a full answer is expected.