TRANSFERS
Transfer requests must be emailed to the Teacher Training Coordinator

• For requests made more than 30 days before the course start date: a £25 admin fee (plus any difference in course fees) applies to transfer to another course with the same teacher. This needs to be attended within a 13-month period.
• For requests made less than 30 days before the course start date: no transfers will be provided unless:
  – the course is fully booked, and your place can be filled from a waiting list at the time of your request, or
  – you are sick, injured, or pregnant and can provide a doctor’s note.
  In these cases, a £25 admin fee (plus any difference in course fees) applies to transfer to another course with the same teacher. This needs to be attended within a 13-month period.
• For requests made after the course has started: no refunds will be provided under any circumstances.
• Transfers to courses taught by a different teacher are not normally possible, as each course booking constitutes a separate contract between you and the individual teacher. In exceptional circumstances, a cross-teacher transfer may be considered with the agreement of both teachers involved and at the discretion of The Shala School of Yoga. A £20 admin fee will apply in addition to the fees stipulated above.

CANCELLATIONS
Cancellations must be emailed to the Teacher Training Coordinator

• For requests made more than 30 days before the course start date: a refund will be provided minus a 10% + VAT admin fee (calculated on the full course fee) 
• For requests made less than 30 days before the course start date: no refunds will be provided unless:
   – the course is fully booked, and your place can be filled from a waiting list at the time of cancellation, or
   – you are sick, injured, or pregnant and can provide a doctor’s note.
   In these cases, a refund will be provided minus a 10% + VAT admin fee (calculated on the full course fee) 
• For requests made after the course has started: no refunds will be provided under any circumstances.
• We do not offer refunds for costs related to cancelled transport (e.g., trains, flights), accommodation, or other expenses. Please obtain travel insurance to protect against such situations.

By booking a place on a course or being accepted onto a training programme, you enter into a contractual relationship with the individual teacher offering the course. The Shala School of Yoga acts solely as a facilitator for payments on behalf of the teacher. These terms and conditions, together with any course-specific terms published on our website and/or in any communication, form an integral part of that contract. By completing a booking, you confirm that you understand and accept these terms.

TRANSFERS
Transfer requests must be emailed to the Teacher Training Coordinator

• For requests made more than 60 days before the course start date: a £60 admin fee (plus any difference in course fees) applies to transfer to the next available course
• For requests made less than 60 days before the course start date: no transfers will be provided unless:
  • the course is fully booked, and can be filled from a waiting list at the time of your request, or
  •  you are sick, injured, or pregnant and can provide a doctor’s note.

            In these cases, a £60 admin fee (plus any difference in course fees) applies to transfer to the next available course

• For requests made after the course has started: no transfers will be provided under any circumstances

CANCELLATIONS

Cancellation requests must be emailed to the Teacher Training Coordinator

• For requests made in writing more than 60 days before the start date: a refund will be provided minus a 10% + VAT admin fee (calculated on the full course fee) 
• For requests made less than 60 days before the course start date: no refunds or transfers will be provided unless:
   – the course is fully booked, and your place can be filled from a waiting list at the time of cancellation, or
   – you are sick, injured, or pregnant and can provide a doctor’s note.
   In these cases, a refund will be provided minus a 10% + VAT admin fee (calculated on the full course fee) 
• For cancellation requests made after the course has started: no refunds will be provided under any circumstances.
• We do not offer refunds for costs related to cancelled transport (e.g., trains, flights), accommodation, or other expenses. Please obtain travel insurance to protect against such situations.
  

• We reserve the right to cancel a course for any reason. This would only occur under exceptional circumstances that prevent us from offering the course as advertised or if there are insufficient bookings to make the course viable for the teacher. Should this happen, we will notify you as soon as possible and offer the option of a full refund in GBP (£) or a transfer to an alternative event. We will not be responsible for any additional expenses you may have incurred related to the course, including travel, accommodation, or exchange rate losses.
• In the unlikely event that a course has to be cancelled partway through due to extenuating circumstances we will a) defer the rest of the course or failing that b) refunds will be given on a pro-rata basis based on how much tuition has been received.

• Our courses are designed to be attended live — either in person or via livestream, depending on the course. Recordings of live sessions, where available, are intended for recap purposes only and should not be used as a substitute for live attendance. We ask that all participants commit fully to the course.
• In exceptional circumstances, on-demand catch-up may be permitted in place of live attendance; however, this is the exception rather than the rule. To qualify for certification, students must attend a minimum of 90% of all scheduled live hours (in person or livestream), with any missed sessions made up as agreed in advance with the Teacher Training Coordinator. Make-up sessions may incur an admin or hourly fee.
• Recorded or on-demand lectures count as additional study time but do not contribute towards the 90% live attendance requirement. All mentoring, assignments, and coursework must be completed in order to receive certification.
• This policy ensures that our trainings meet Yoga Alliance standards for synchronous (live) contact hours.

All modules must be completed within 5 years of the student’s first module date. This ensures the programme remains current, coherent, and meets the standards required for certification.

Extensions may be granted in two scenarios:

• Old Module Inclusion
  • Student completed a module outside the 5-year window and wishes to include it toward their 300-hour programme
  • Extension Fee: 15% of the original module fee per module
  • Student must provide proof of completion. Fee covers administration and verification of previous module.
    
• Programme Completion Extension
  • Student has not completed all modules within the 5-year period and requests additional time to finish the programme
  • Extension Fee: £100 per additional year
  • Maximum extensions granted at discretion of The Shala School of Yoga. Fee covers administration and ongoing programme support.

Policy Details

1. All extension requests must be submitted by email to the Teacher Training Coordinator.
2. Extensions are granted at the discretion of The Shala School of Yoga. Approval is not automatic.
3. No extensions will be provided for courses prior to January 2020.
4. Payment of the applicable extension fee confirms the acceptance of the new completion timeframe.
5. Extensions are non-refundable once granted.
6. Inclusion of old modules or extensions beyond the 5-year period does not affect the requirement to complete all other programme elements.

Our courses are often scheduled and published well in advance. As part of our annual pricing review, course fees are subject to change. While we aim to communicate any changes clearly, the most current price listed on our website or booking system at the time of purchase is the one that applies.

Please note that if a course was previously advertised at a lower rate and that rate has since been updated, the new rate will apply – even if you have previously expressed interest or made an enquiry. We encourage early booking to secure the best available rate and avoid any future price increases.

• At the discretion of the Shala School of Yoga, the course teaching faculty may change.

• Hybrid courses have the option to choose an IN STUDIO experience or to attend the same course via VIRTUAL LIVESTREAM
• If you book the IN STUDIO option but wish to have flexibility to attend via VIRTUAL LIVESTREAM you can pay an admin fee of £25 by clicking on the FLEXIBLE HYBRID ADMIN FEE orange button of the course webpage or by simple emailing us at teachertraining@theshala.co.uk . This will hold your IN STUDIO place but also gives you access to the LIVESTREAM links. You can request this at any point during the course but since this needs to be activated manually, it will only be processed during our admin team’s working hours Monday to Friday (7am-4pm).
• If you book a course and wish to switch from LIVESTREAM ONLINE to IN STUDIO, or vice versa, this is usually possible (space permitting). We require a minimum of 48 hours notice before the course start and there is an admin fee of £25 to switch. 
• Please note that the admin fee is applicable in all circumstances without exception.
• It is difficult to predict which format students will opt for when a course is offered as a HYBRID course. As a result, we reserve the right to make a HYBRID course LIVESTREAM ONLINE only if less than 5 people opt for IN STUDIO. If this is the case, you will be offered the option to transfer to livestream or be refunded. 

• Most modules include teaching practicum
• Note that there is usually no written or practical “test’ and you don’t have to “prove” anything, rather, we are interested in seeing that you have gained an understanding and knowledge that you can apply to individual students depending on their needs. You are not expected to perform, rather to learn and to spark your interest in evolving as a yoga teacher.
• If training manuals are provided this is indicated on the course page. These are usually sent as PDFs and we recommend DoxDirect should you wish to have a printed copy.
• Access to Recorded Content – Extension Policy
  Access to recorded content included in our courses is available for a limited time as specified on the course page. If you need more time, you may request an extension. Extensions are available for a fee of £25, which grants an additional 2 weeks of access. Please contact us to arrange your extension.

• SMS notifications will be sent if a place becomes available on the waiting list. You will have one hour to accept or decline before it gets offered to the next person on the waitlist.
• If you have no card details on the system, the automated system will skip to the next person on the list.
• If a place becomes available within a week of the start date then everyone on the list will be offered the opportunity to take the spot and the place will be allocated to whoever responds first

• Prior to each course an email will be sent out with information on any preparatory work and reading required before the course.  
• Some courses may also require additional coursework.
• Without exception, late submissions of coursework will incur a £25 late submission fee. 
• Certificates are issued after coursework has been marked.

• Most our courses are accredited by the Yoga Alliance (USA), which differs to the Yoga Alliance Professionals (UK).
• A 200-hour yoga teacher training is usually a prerequisite for taking our courses, but some course are open to students without 200 hour yoga teacher training . Please check with us and we will advice. Please note that for students in the UK, if you do not have a 200 hour qualification you may have an issue with insurance – if you’re already insured for another modality it might be that your company will extend the insurance – it’s up to you to contact your insurers and find out.
• If you are doing any of our modules, you usually have two options 1) allocate the hours towards a 300-hour programme 2) register the hours as YACEP CPD hours under the teacher running the course  – if the teacher themselves is registered. 
• For each course we highlight the options for accreditation/certification on the course page
• If you have a 200-hour with Yoga Alliance (USA) and you then do our 300-hour (also accredited by the Yoga Alliance (USA) then you will be able to register as a 500-hour teacher with the YA after you have met a certain amount of additional teaching hours. 
• If your 200-hour is registered with a different governing body (ie Yoga Alliance Professionals YAP) you may still apply for our 300-hour and will still have 500-hours of training, however you will not be able to officially register as 500-hours with one organisation.
• Read more about Yoga Alliance & Accreditation HERE.
• In order to successfully complete the training, participants are required to attend a minimum 90% of the course live and it is mandatory to catch up on everything else that has been missed. Full attendance ensures the integrity of the learning experience and the ability to meet certification requirements. If any sessions are missed due to unforeseen circumstances, it is the participant’s responsibility to arrange and complete any necessary make-up sessions, which may incur additional fees. Failure to meet the attendance requirement may result in ineligibility for certification or course completion.
• Course Feedback and Certification
  We maintain a rigorous review process for all our courses to ensure the highest standards and ongoing improvement. As part of this process, participants are required to submit feedback within one (1) week of receiving the feedback form. Issuance of course certificates is contingent upon timely submission of this feedback. Certificates will be issued only after feedback has been received

• Students with Covid symptoms are requested to notify the studio/lead teacher and refrain from attending in person sessions to protect others
• If you need to stay at home due to Covid, we will do our best to facilitate your attendance virtually or offer catch-up options.

• The Shala School of Yoga and course leaders reserve the right to photograph or film sessions for website and marketing purposes. If you prefer not to be photographed, please inform the teacher at the start of the course so we can ensure you do not feature.

•  All course materials are the intellectual property of the instructor(s). Reproducing, repurposing, or presenting course content in other trainings or public events without permission is prohibited.

We are fully committed to providing an experience that aligns with the course description, and we encourage open and honest communication throughout. Should you wish to make a complaint or raise any issues, please follow the procedure below so we can work toward a resolution as quickly as possible.

You may involve someone else to support you at any stage of the process.

Stage One:
Email the teacher training team within three days of the incident to try to resolve the issue informally. We will respond within two working days.

Stage Two:
If the issue remains unresolved, please email the teacher training team with a formal complaint. We will acknowledge receipt of your complaint within three working days and initiate an investigation. To help us address your complaint effectively, please include the following information in your email:

• Details of the issue
• Any previous correspondence or relevant information
• The resolution you are seeking, if applicable

Our formal response will include:

• Details of the investigation
• A decision on whether the complaint is upheld
• The rationale behind our decision
• Any redress offered, such as an apology, additional support, or referral to other resources
• Any further action that may be taken in response to the complaint

If a full response is not possible within 30 working days, we will provide an interim update, including reasons for the delay and a date by which you can expect a comprehensive response.

Voluntary Participation: Before participating in this or any other exercise program, individuals should consult with a physician. I, the undersigned, acknowledge that I have voluntarily chosen and requested to participate in the yoga class, workshop, training, event, or activity sponsored by The Shala School of Yoga.

Acknowledgment: I am aware that participation in the yoga class, workshop, training, or event involves inherent risks including but not limited to physical strain, emotional discomfort and mental introspection.

Personal Responsibility: I acknowledge that I am solely responsible for my own health and well-being during the course of the program or class. I agree to listen to my body, communicate any discomfort or limitations to the instructor, and modify or abstain from activities as necessary to ensure my safety.

I understand that the School may incorporate exercises aimed at exploring personal experiences, emotions, and beliefs to promote self-awareness and personal growth. I acknowledge that engaging in such exercises may evoke strong emotions and memories, including those that may be uncomfortable or distressing. I acknowledge that the instructors are not licensed therapists or mental health professionals and that I should seek professional guidance or therapy if I require support beyond the scope of the yoga program.

Release: In consideration for being permitted to participate in the yoga class, workshop, training, event, or activity, I agree that I, my heirs, assignees, guardians, and legal representatives will not make any claim against, sue, or attach the property of, any of the hosts, instructors, organizers, or participants in the yoga class, workshop, training, event, or activity including but not limited to The Shala School of Yoga, for injury, emotional distress or any other damage resulting from my participation in such yoga class, workshop, training, event, or activity. I release all such hosts, instructors, organizers, and participants, their agents and heirs, from any and all actions, causes of action, lawsuits, claims, or demands that I, my assignees, heirs, guardians, and legal representatives now have or hereafter may have for any and all injury, illness, loss of or damage to property associated with my participation in the yoga class, workshop, training, event, or activity. I have carefully read this agreement and fully understand its contents. I am aware and agree that it is a complete release of liability for any injuries or damages I may sustain due to yoga classes, workshops, trainings, events, and activities with The Shala School of Yoga and all such hosts, instructors, organisers, and participants.

Pregnant students: If I am pregnant, I understand that it is my responsibility to consult with a physician before my participation in any activities at the Shala School of Yoga. I also understand that I participate fully at my own risk and the risk of my child/children. The Shala School of Yoga does not recommend practicing before 12 weeks and I understand that the Shala School of Yoga advises it is my responsibility to notify any/all teacher(s) of my pregnancy.

Medical Conditions: If I am suffering/have suffered from a medical condition (including heart condition, chest pains, dizziness, high blood pressure) or a serious injury, I understand that I have been advised to first consult my doctor before joining classes. (Please then discuss this with us before booking so we can advise you.)

Mental Health Disclosure: For teacher trainings, I understand that it is my responsibility to provide full transparency regarding any past and present mental health issues.

Under 18s: If the account is for a person under the age of 18, I confirm that the contact details given here are for someone over 18.

Email Notifications: By entering into this agreement, I agree to receive email notifications confirming information on my purchases, bookings, class reminders, pass expirations and cancellations.

Photography/Filming: The Shala School of Yoga reserve the right to photograph or film during classes, workshops, trainings, events and activities and to use these images for the website and marketing purposes. By entering into this agreement, I agree that it is my responsibility to make myself known should I not wish to be photographed or filmed.

I acknowledge that I have carefully read this agreement and fully understand its conditions and knowingly agree to the terms and conditions stated here. I am aware that, by signing this agreement, I am giving up substantial rights, including my right to sue and certain legal rights my heirs, next of kin, executors, administrators and assigns may have against any Released Party. By ticking this box on my Momence account, I hereby agree to the aforementioned terms and conditions as stated herein.