Frequently Asked Questions
the shala studio.
Please click HERE to read T&Cs relating to our classes, workshops and courses – including information on cancellations, refunds and complaints procedure.
At the Shala, we prefer to keep the “business” of yoga outside of the sanctuary of the studio. So, we do not have formal reception. BUT, our teachers or volunteers will be happy to assist you when you arrive at the studio.
We also have a NEW STUDENT INFORMATION section on our website to answer any questions you may have before your first visit.
If you arrive and no one is at reception, please feel free to contact us with any queries – we are more than happy to help!
To contact a member of our team:
- message us directly through our website,
- call or message us at 07897 034 969
- email us at admin@theshala.co.uk
- or, in case of emergencies, via WhatsApp at 07398 589 557 .
Our address is The Shala, Third Floor, 537 Norwood Road, West Norwood London SE27 9DL.
BUT, our entrance is around the corner at 1 Chestnut Road SE27 9EZ. Look for our orange street sign and the single black door on the left of the red brick apartment building.
When you book a class, you will receive a confirmation email with essential access information.
If for any reason you so not have this, please buzz our intercom to the right of the door. We may not be able to answer once a class is in session, so please do ensure you have our access information to hand.
Please note that there is no lift in the building, so if you have any mobility issues please ring us to discuss.
The centre opens approximately 15 minutes before scheduled classes (ie 6 or 6.15pm in the evenings).
We recommend that students bring their own yoga mats. As it is common for people to sweat in our yoga classes, we request this for hygiene reasons.
However, studio mats are available to borrow from racks in the hallway. We do request you use our mats if you have a yoga towel to put over it.
If you do borrow a studio mat, please always clean it after use (there are sprays and wipes to do this) and leave on the rail in the hallway to dry.
YES! We do have showers (push button showers) and hot water :-).
You are very welcome to use our showers, but do note we do NOT provide towels &/or shower toiletries.
passes & packs
Please click HERE to read T&Cs relating to our classes, workshops and courses – including information on cancellations, refunds and complaints procedure.
Payment by BACS Direct Debit can be a one-off payment OR a recurring payment, depending on your purchase. For example, if you purchase one of our autopay passes (Monthly 4, Monthly 8 or the Shala Pass), you will be charged monthly. If you purchase a drop-in, class pack, course or workshop, these are one-off payments, so you will pay via “bank transfer” only once.
Selecting this method has a £0 processing fee. Payments made by credit card will incur a small processing fee at checkout (2.4%).
- If your pass is paused/frozen, you will not have access to any of your credits, including any that have rolled over from a previous month.
- Once your pass is no longer active after cancellation, you will lose any remaining credits on your account.
- Please note: We are not able to freeze passes to allow students to use accrued credits. Once a pass is inactive, credits also are inactive.
- Momence now offers “membership transfers.
- From your customer account, if you click Memberships, you’ll see this dropdown option to the right of the membership now includes ‘Transfer Membership.’
- A pop up will then allow you to choose which membership to transfer to on the next renewal. This pop up will display a warning that any incompatible bookings with the new membership will be cancelled.
- In other words, on the next renewal, when the scheduled transfer occurs, if you happen to be booked into certain classes that are not included in that new membership, you’ll be cancelled out of those classes automatically.
Passes may be frozen for a scheduled / pre-determined period or for a un-determined length of time. Please contact admin@theshala.co.uk for assistance to request a suspension of your pass.
Please note: depending on the duration of your “freeze”, your renewal date may change once your pass is reactivated.
Promocodes or discount codes may be used at checkout under “DISCOUNTS”. This field will appear after you have added your chosen class or pack/pass to your cart.
Please note: If you cut and past a discount or promocode, the system may not recognise it. So, we always recommend typing the full code manually.